Launched Maharashtra Emergency Response Team (MERS) - Dial 112 social media integration project,this morning. The integration of social media (twitter, Facebook, whatsapp), email, web portal and citizen mobile app will help citizens reach out to police even faster and help in curbing crime with immediate action and minimum response time.
24x7 Effective emergency response services. People can request help through Voice Call, SOS, SMS, Email, Web Request and Panic buttons.
Dispatcher A Police official also known as Dispatcher gets all the necessary information about the incident from the call taker and will check the location/availability of the emergency vehicles on the GIS…
Emergency Response Vehicle Once the information from dispatcher is received on to the computer also known as Mobile Data Terminal (MDT) that is attached on every emergency response vehicle, the team will reach the incident…
Maharashtra Police Dial 112 Command and Control Centre Dial 112 Command and Control Centre is a single point contact for the residents of State of Maharashtra in case of any emergency requiring immediate police intervention.The Command and Control…
Call Processing When you call 112,a call taker evaluates your call and determines what type of response is required. They enter your call information into the Computer Aided Dispatch (CAD) system which routes…
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